Ética y Responsabilidad Social en la Implementación de Sistemas de Inteligencia Artificial en la Administración
DOI:
https://doi.org/10.5281/zenodo.13308314Palabras clave:
Ética, responsabilidad social, inteligencia artificial, administración empresarialResumen
Esta revisión sistemática tuvo como objetivo analizar los dilemas éticos y las implicaciones de la responsabilidad social en la adopción de la inteligencia artificial (IA) en la administración empresarial. Se realizó una búsqueda exhaustiva en las bases de datos Scopus, Web of Science y EBSCOhost, identificando estudios publicados entre 2018 y 2024 que cumplían con los criterios de inclusión. La síntesis narrativa de los hallazgos reveló preocupaciones clave en torno a la equidad en la toma de decisiones automatizada, la necesidad de transparencia y explicabilidad de los algoritmos, la definición de la responsabilidad por las acciones de la IA, el impacto en el empleo y las habilidades de los trabajadores, y la protección de la privacidad y los datos. La revisión concluye que la integración ética de la IA en la administración requiere la adopción de directrices éticas claras, marcos de gobernanza robustos y un enfoque proactivo por parte de las empresas para mitigar los riesgos éticos y promover un entorno de trabajo justo, transparente y sostenible.
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