Automatización de Procesos y Eficiencia Operativa mediante Inteligencia Artificial en la Administración
DOI:
https://doi.org/10.5281/zenodo.13308399Palabras clave:
Inteligencia artificial, automatización de procesos, eficiencia operativaResumen
Esta revisión sistemática tuvo como objetivo analizar el impacto de la inteligencia artificial (IA) en la eficiencia operativa y la automatización de procesos dentro del área profesional de la administración. Se realizó una búsqueda exhaustiva en las bases de datos SCOPUS, Web of Science y Google Scholar, identificando 17 estudios relevantes publicados entre 2019 y 2024 que cumplieron con los criterios de inclusión preestablecidos. Los estudios seleccionados abarcaron diversas industrias, incluyendo manufactura, salud, finanzas, tecnología y sector público, y utilizaron una variedad de metodologías, como estudios de caso, revisiones de literatura, estudios de campo y análisis cuantitativos. Los resultados revelaron que la IA ofrece un gran potencial para mejorar la eficiencia operativa, optimizar la toma de decisiones, reducir costos y transformar la gestión de recursos humanos. Sin embargo, la implementación de IA también presenta desafíos como la complejidad técnica, la falta de habilidades y la resistencia al cambio, que requieren una planificación estratégica y una gestión del cambio efectiva. Se concluye que la IA está redefiniendo el panorama de la administración, ofreciendo oportunidades sin precedentes para la innovación y la creación de valor. Las empresas que adopten estas tecnologías de forma estratégica y responsable estarán mejor posicionadas para competir en un entorno empresarial cada vez más dinámico y complejo.
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