ACEVEDO MATEO, L. E. . Inteligencia Artificial y Customer Relationship Management (CRM): Innovaciones y Desafíos. Business Innova Sciences, [S. l.], v. 5, n. 1, p. 114-130, 2024. DOI: 10.5281/zenodo.13308769. Disponível em: https://innovasciencesbusiness.org/index.php/ISB/article/view/174. Acesso em: 17 ago. 2026.